Can I change the date of my workshop?
Please request any date changes at least 7 days ahead of your booked workshop. If you're ill or cannot attend the workshop last minute please email firstname.lastname@example.org so that we can let you know your options.
Can I get a refund on my workshop ticket?
As per our T&Cs, please note workshop bookings are strictly non refundable.
However, if you are unable to attend the workshop we will do our best to accommodate changes to your booking with at least 7 days notice via email before your booked slot at email@example.com
What if I turn up late to a class?
Though we ask you to please arrive on time, we’re happy to accommodate latecomers up to 10-15 minutes past the class start time.
Can I choose my candle name and scent on the day of the workshop?
We advise you to choose prior to the session during the booking process, so that we can prepare your workshop station ahead of time.
How many people will be attending my workshop?
Our candle making workshop guest capacity is 10 guests. But this is subject to change.
How long will the workshop last?
Our candle making workshops are usually around 60 minutes.
Do you have wheelchair access?
All of our stores are accessible and we welcome everyone to join our workshops. Just drop us an email at firstname.lastname@example.org with any accessibility requirements so that we can prepare your space ahead of your workshop.
Can I bring a plus one if they haven't booked?
Our workshop space only has the capacity to hold booked guests. But we have a seating area outside of our main store and there's plenty to browse in Coal Drops Yard if your friend / partner is waiting for you during the session.
Are the candle making classes suitable for young children?
Our workshops are not designed for children, but we’re happy to welcome children from the ages of 12+ who are accompanied by an adult also booked into the class.
Can I bring food to the workshop?
We ask for no food to be present during the session, it's a pretty hands on experience so we wouldn't want food getting in the way.
Can I take my candle home with me on the day of the session?
We encourage everyone to take their candles home with them on the day but they will need to set for around 30-60 minutes after the class and can be picked up any time from our main store.
I want to host a private candle making session with my friends / family / team - how do I do this?
Excellent! We can't wait to meet you all. Just drop us an email at email@example.com, we’d be more than happy to arrange a private class with you.
Can I join a Blend Your Own session without having been to a Beginner's workshop?
We always recommend you to join our Beginner's workshops before the Blend Your Own classes to initially learn the foundations of candle making. The Beginner's classes have more focus on candle making and the Blend Your Own sessions focus more on scent production.
My friend who I booked into a class with is ill / has Covid but I don't want to join a session without them. What do I do?
Sorry to hear your friend is ill. We still advise you to come if you’re not ill but please email firstname.lastname@example.org with as much notice as possible and we’ll talk through your options.
I'm booked into a different creative workshop at Earl and have a question about my booking.
Great, please email us with your question/s at email@example.com and we'll get back to you within 24-48 hours.
I’ve ordered a candle making kit, but what’s in it?
That’s great news! Thank you. Well, here’s a list of what we’ll be sending you:
1 x bag of 300g of soy wax [enough to make two candles]
1 x 170ml amber jar vessel with attached wick and lid
2 x 10ml of botanical fragrance oils
1 x extra wick for another use
1 x whisk
1 x jug
1 x personalised label & safety label
1 x peg
Please note that we’re sending you enough wax and a spare wick to make a second candle with. You can either prepare this for the day of your workshop OR keep it all back for another day.
Will I need anything else ahead of the online workshop?
We will ask you to prepare a few items from your kitchen. The full list is in the product description and will be in the confirmation email. The main thing to check is that you have a working hob with a bain marie OR pan and heat proof bowl or jug to melt your wax with.
Is the live workshop experience in Zoom included in the ticket price?
It sure is! The cost of the workshop is inclusive of all materials, equipment & live Zoom session with one of our tutors.
I want to host an online session just with my friends. How can I arrange that?
Excellent! We can't wait to meet you and your friends. Just drop us an email on firstname.lastname@example.org, we’d be more than happy to arrange a class with you and your friends.
Do I get to customise my label?
You will choose your label name, with up to 16 characters to play with, and then we will print your custom label and send it along with your kit.
What happens if I can’t attend the workshop I booked?
Just let us know with a day’s notice and we’ll have a chat about rearranging your online session.
What if my candle kit arrives late or damaged?
We will be sending your kits at least 7 working days prior to your workshop on an express delivery so don’t worry about your kit not arriving on time. If however there are any issues with delivery please contact us via email@example.com with any urgent enquiries. Once your candle making kit has arrived, check it to see if everything is intact. If anything has arrived damaged, please contact us with the relevant photographic evidence and we will send you what you need on a next day delivery service to ensure delivery in time.
Can I use any vessel and oils?
We will send you a selection of botanical fragrance oils, so you shouldn’t need them. One of our signature amber vessels will arrive in your candle kit. We will be sending you 300g of soy wax, which means you’ll have an additional approx. 130g to make an additional candle with. So have an extra vessel ready if you fancy it.
What if I don’t have a glass bowl to melt the wax?
While not ideal, there is an option for you to melt your wax in a microwave.
Am I OK to have food and/or drinks while learning how to make candles?
Feel free to have a refreshment or a snack during the class, just make sure your hands are free when needed.
How do I download / use Zoom?
Check out our step by step tutorial on how to connect with us via Zoom here*
What if I’m late to the class?
We will send you a reminder email the day prior to the class time to remind you. Unfortunately, we cannot accept late comers after 10 minutes of the class start time due to interruption so please prepare your space and internet connection beforehand.
What if my device loses internet connection during the class?
We will hopefully resume connection. However, we will also be sending a follow up email so all the steps will be reiterated there. If the connection is lost completely and you are unable to connect to the workshop we will discuss the possible options after the class over email.
How do I clean my equipment after the class?
Simple, all you’ll need is hot water, washing up liquid and washing up gloves to protect your hands from the hot water. It’s really important to ensure as little wax goes down your drain as possible, which is where the washing up gloves come in hand to help scoop out the excess wax. Soak and use lots of soap with hot water and a heavy duty or strong sponge to scrub your equipment clean. Our soy wax is a vegetable based wax and the oils we use do not contain any plastic so don’t worry about any negative effects of disposing the small amount of excess wax.
After the class how do I trim my wick?
Before trimming your wick, make sure to check that the wax has solidified. This should be around six hours after you’ve poured the candle. To start, just remove your wick, pinch the wick and with a sharp pair of scissors simply trim the majority of the wick, leaving about 5mm worth of wick.
We’re using Zoom for our virtual workshops - similar to Skype or Facetime - however it allows for a big group call!
We will send you a link to the workshop call prior to your class, you’ll find this in your reminder email. So five minutes prior to your class time simply click on this link and it’ll take you straight through to the app if you’re using your phone or website if you’re on a desktop. We suggest a bigger screen if possible simply for a better viewing experience.
You don’t actually have to have a Zoom account, as long as you follow the link we sent you in your reminder email. We suggest you get familiar with Zoom before your workshop so you feel confident.
Please download the app if you’re using a phone or tablet by searching ZOOM Meetings otherwise simply access the website here.
To join the call follow these steps:
- 5 minutes before your workshop time please click on the link we will have sent you in the reminder email
- Once you’ve clicked the link, great news, you’re in!
- Your workshop leader will set the call up 5 minutes prior to the class time to prepare everyone
- Please click on the video button at the bottom of your screen to ensure we can all see each other
- If you would prefer to be muted throughout the class feel free to mute your screen, there’s a mute button next to the video button at the bottom of the screen. If you choose this option, you will still be able to contribute and ask questions by typing on the message area at the bottom of the screen. However we are aiming to create a sense of ‘togetherness’ through these virtual classes.