COVID-19 Shipping Update
You may be contacted regarding additional shipping costs for locations that are currently outside our regular shipping partner's delivery schedule.
Hygiene & Safety
Please note our team are taking all necessary precautions to ensure your orders are packed and delivered within the safest possible manner during COVID-19. Items and surfaces are sterilised frequently and our team have been provided with gloves and trained in the necessary hygiene protocol for this situation.
Please contact us if you should have any further questions on our COVID-19 prevention policy.
Our UK deliveries are sent using the DPD delivery service & we use DHL for all EU & International orders. Please note: orders placed after 2pm GMT will be processed the next working day. If you have an issue or delay with your delivery, please contact email@example.com.
*Orders over £30 (Standard 3-5 days working days) - Free Shipping
DPD Standard Delivery 3-5 days working days) - £5.50
DPD Express Shipping (1-2 working days) - £10.00 (Order by 2pm)
DPD Saturday Shipping - £10.00 (Order by 2pm Friday)
DHL Standard Delivery (2-4 working days) - £25
DHL Standard Delivery 10kg+ ( 2-4 working days) - £35
DHL Standard Delivery (3-5 working days)
America, Australia - £25
China, Japan - £33
Rest of World ( 3-7 working days) - £35
Express Shipping - Email for Quote
UK - DPD (see product for delivery times) - £12
Larger furniture - Shipping rates vary for UK & Int Delivery
**Shipping rates may vary due to reduced EU/International Delivery options available in Covid-19.Christmas Returns Policy
If you change your mind about your purchase please let us know via email. We request that the items should be returned to us, unused and within the original packaging within 14 days of purchase and we will offer you an exchange, credit or a full refund. This does not affect your usual consumer rights, including your right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed. The cost of returning any item is at the Customer's own expense. The only exception to this is if the item is faulty or was sent by us in error.
We recommend that you return items via registered mail so that you have proof of dispatch in case the item is lost.
Please ensure you have sufficient insurance cover especially when returning valuable products. We cannot accept responsibility for goods lost or damaged in transit. Any import duties that may arise for shipping and returned items will need to be covered by you.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging for resale, which must not be used as the outer packaging for your mailing purposes. Several types of goods are exempt from being returned:
Custom or made-to-order items & furniture
Food & Deli items
Skincare, Beauty and Perfumes
Returns must be notified to us in advance via email, with the explanation of the reason for the return. Do not send goods without our prior knowledge. If bought in store, we require a receipt as proof of purchase and will not accept a return without a receipt.
Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted
If your item(s) arrive damaged or broken, please email us with photo evidence within 48hrs, our standard Returns Policy is 14 days.
Christmas Returns & Exchanges
We offer extended returns and exchanges on Christmas gifts. All usual terms apply however we will extend the timeframe for items purchase before 15/11 up until 24/12 to the 14th January.
For refunds please email us on: firstname.lastname@example.org