Delivery & Returns

Delivery & Returns

We aim to process and ship orders as quickly as possible. During busy periods, response and dispatch times may take a little longer than usual, but we will always do our best to keep you updated.

For any delivery or returns questions, contact support@earlofeast.com.

Delivery information

UK orders are sent with DPD. EU and international orders are sent with DHL.

Orders placed after 12pm GMT will usually be processed the next working day. Orders placed over weekends or bank holidays will be processed on the next working day.

If you experience an issue or delay with your delivery, please contact support@earlofeast.com.

UK delivery

Free UK standard delivery
Available on UK orders over £50.

DPD Standard Delivery
3–5 working days — £6.50

DPD Express Delivery
1–2 working days — £10.00
Order by 1pm.

DPD Saturday Delivery
£10.00
Order by 1pm Friday.

EU delivery

EU orders are sent with DHL.

EU Standard Delivery
Flat rate — £45

Where available, duties and taxes will be shown at checkout before you place your order.

Delivery usually takes 3–7 working days, depending on your location.

International delivery

International orders outside the UK and EU are sent with DHL.

US & Canada — £40
Australia — £40
China & Japan — £33
Rest of World — £35

Delivery usually takes 3–7 working days, depending on your location.

Express shipping is available by request. Please contact support@earlofeast.com for a quote.

Orders shipped to certain destinations may be subject to additional surcharges due to elevated delivery risk. Where applicable, we will contact you after your order is placed to arrange payment before dispatch.

Re-delivery

If your parcel needs to be re-delivered more than once due to missed deliveries or an incorrect delivery address, additional shipping charges may apply.

If this is needed, we will contact you by email before arranging re-delivery.

Furniture, larger items and custom orders

UK delivery for furniture, larger items and custom orders starts from £12. Please check the individual product page for delivery details.

For EU and international delivery, contact support@earlofeast.com for a shipping quote.

We are currently unable to ship furniture to addresses within the EU.

Shipping rates for larger furniture and heavy items vary for UK and international delivery.

Pre-order items, furniture, larger items and custom orders are excluded from standard delivery offers.

Returns & Exchanges

Returns policy

If you change your mind about your purchase, please contact support@earlofeast.com.

Items must be returned unused, in their original packaging and with proof of purchase.

For online orders, please contact us within 14 days of receiving your order. For in-store purchases, please contact us within 14 days of purchase.

Once your return has been received and inspected, we can offer an exchange, credit or refund.

This does not affect your statutory consumer rights, including your right to claim a repair, replacement, refund or other remedy where goods are faulty, not as described or otherwise fail to meet your legal rights.

How to return an item

Please contact support@earlofeast.com before returning your order.

Include your order number and the reason for your return. Please do not return goods without contacting us first, as we may be unable to process your return.

Returns should be sent to:

Earl of East [Returns]
Unit 8, Orient Industrial Park
Simonds Road
London
E10 7DE

You can also use our stores as drop-off locations. Please note that returns will still be processed by our online team after inspection, and refunds cannot be issued by store teams.

If you bought a third-party brand through our website, please contact Earl of East so we can process your return. Do not send your purchase back to the manufacturer.

Return shipping

The cost of returning an item is the customer’s responsibility, unless the item is faulty or was sent by us in error.

We recommend returning items using a tracked or registered service so you have proof of postage. Please ensure you have suitable insurance cover, especially when returning valuable items.

We cannot accept responsibility for goods lost or damaged in transit.

Any import duties that arise when returning an item must be covered by the customer.

Non-returnable items

For hygiene, safety or made-to-order reasons, some items are not eligible for return or exchange unless faulty.

This includes:

  • Skincare, beauty and perfume products
  • Intimate goods, including earrings
  • Food and deli items
  • Magazines
  • Gift cards
  • Custom or made-to-order items
  • Furniture and larger items
  • Pre-order items

This does not affect your statutory consumer rights.