Delivery & Returns
DELIVERY
Delivery Information
Our UK deliveries are sent using the DPD delivery service & we use DHL for all EU & International orders. Please note: orders placed after 12pm GMT will be processed the next working day. If you have an issue or delay with your delivery, please contact support@earlofeast.com
Re-delivery
If your parcel is required to be re-delivered to you more than once, there may be additional shipping costs for the re-delivery. We will contact you via email to arrange before hand.
UK Shipping
*Orders over £40 (Standard 3-5 days working days) - Free Shipping
DPD Standard Delivery 3-5 days working days) - £5.50
DPD Express Shipping (1-2 working days) - £10.00 (Order by 1pm)
DPD Saturday Shipping - £10.00 (Order by 1pm Friday)
EU Shipping
DHL Standard Delivery (2-4 working days) - £35
DHL Standard Delivery (3-5 working days)
America, Australia - £35
China, Japan - £33
Rest of World ( 3-7 working days) - £35
Express Shipping - Email for Quote
UK - DPD (see product for delivery times) - £12
**Shipping rates may vary due to reduced EU/International Delivery options available in Covid-19.
RETURNS & EXCHANGE
Returns Policy
If you change your mind about your purchase please let us know by emailing support@earlofeast.com. We request that the items should be returned to us, unused and within the original packaging within 14 days of purchase and we will offer you an exchange, credit or a full refund. We require proof of purchase for returns and exchanges.
This does not affect your usual consumer rights, including your right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed. The cost of returning any item is at the Customer's own expense. The only exception to this is if the item is faulty or was sent by us in error.
We recommend that you return items via registered mail so that you have proof of dispatch in case the item is lost.
Please ensure you have sufficient insurance cover especially when returning valuable products. We cannot accept responsibility for goods lost or damaged in transit. Any import duties that may arise for shipping and returned items will need to be covered by you.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging for resale, which must not be used as the outer packaging for your mailing purposes. Several types of goods are exempt from being returned and exchanged:
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Magazines
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Earrings
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Gift cards
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Custom or made-to-order items & furniture
- Pre-Order items
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Food & Deli items
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Skincare, Beauty and Perfumes
Returns must be notified to us in advance via email, with the explanation of the reason for the return. Do not send goods without our prior knowledge. If bought in store, we require a receipt as proof of purchase and will not accept a return without a receipt.
Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted
(if applicable)
Damaged Items
If your item(s) arrive damaged or broken, please email us with photo evidence within 48hrs, our standard Returns Policy is 14 days.
For refunds please email us on: support@earlofeast.com
