Join the Team

Earl of East is a London-based lifestyle brand with a focus on home fragrance, homeware and beauty. With four retail locations across Central London and a global network of over 250 stockists, we design, manufacture and sell our products in-house from our East London HQ.

Built around four pillars; Create, Curate, Collaborate and Community these values guide everything we do, from product development to brand partnerships. Alongside our own product line, our stores showcase a curated selection of like-minded independent brands and designers.

As we establish ourselves as a leading UK manufacturer of high quality home fragrance we have enjoyed collaborating with brands such as JW Anderson, Selfridges, and The Great Frog, and we believe we’re only just getting started.

We’ve built a work environment where our team is challenged, supported, and encouraged to grow. Earl of East is a creative, democratic and ever-evolving business that attracts people who are passionate about design, scent, culture, the environment, teamwork and innovation.

We look for individuals who are driven, collaborative, full of ideas, and ready to challenge the status quo.

-------- 

a] Store Manager, London, UK

As Store Manager, you will be a natural leader with a strong appreciation for our products, partner brands, and our consultative style of retail service, something we are proud to be recognised for within the industry.

You’ll be responsible for inspiring and developing your team, leading store operations, and driving performance across key metrics. You’ll confidently share knowledge with the wider business and help strengthen connections across departments.

Earl of East Store Managers are the face of our retail business and a window into everything we do.

Key Responsibilities

  • Ensure the smooth day-to-day running of the shop floor through feedback, coaching, organisation, and performance management where required

  • Take ownership of store KPIs (ATV, Conversion, Revenue, and Loyalty Sign-Up) with a solution-focused approach to improvement

  • Implement ideas to support the ongoing success of the retail business, with awareness of the wider company context

  • Lead by example on the shop floor, delivering warm, knowledgeable, and welcoming customer service at all times

  • Ensure all company operations and procedures are followed consistently

  • Train, develop, and support the retail team, taking ownership of their growth and progression

  • Oversee inventory checks, monitoring stock levels and communicating effectively with the e-commerce team

  • Maintain high standards of cleanliness, merchandising, and commercial product placement to maximise sales opportunities

  • Formulate and present quarterly objectives with senior management, working towards milestones while monitoring team performance and wellbeing

  • Work closely with the Retail Area Manager and support onboarding for new team members when required

  • Maintain and grow the profile of the Earl of East brand within the local community, building relationships and leading relevant in-store events

Requirements

  • Excellent communication skills with a collaborative and personable working style

  • Strong written and verbal communication, with the ability to prioritise under pressure

  • Confidence selling products that require specialist knowledge, and the ability to inspire others to do the same

  • Commercial awareness with the ability to identify opportunities, challenges, and solutions

  • Experience managing relationships with neighbours, local authorities, and partners

  • An entrepreneurial mindset with a strong eye for numbers and revenue growth

  • Interest and product knowledge across multiple categories

  • A natural leader and host with a warm, engaging manner

  • Proactive, positive, and solution-oriented approach

  • Highly organised and detail-focused

  • Proven managerial experience in a customer-service-based role

Remuneration: salary negotiable and 28 days paid annual leave inclusive of bank holidays

Benefits: opt in pension scheme, payday candle, employee discount, monthly cultural partnerships and community engagement

To apply, please email us at hello@earlofeast.com

b] Retail Assistant, London, UK

In this role, you will actively seek dialogues with Earl of East customers. You’ll ensure the highest level of service and display and interest and understanding of independent designers and the range of goods we carry and produce.

Purpose of the Role:

We are looking for a dedicated and passionate retail assistant located at our Earl of East Kings Cross space. The successful applicant will be part of a team of energetic individuals who are collectively responsible for representing the Earl of East brand and its values and hit retails targets. This is a full-time position and typically you will be required to work weekends, but flexibility is key.

You will assist in keeping the store environment tidy and presentable.

You will welcome guests into the space and forge dialogues with confidence and knowledge to build customer relationships. 

The successful candidate will be a skilled professional, able to grace this role with passion, attention to detail and joy. 

As Retail Assistant, you'll have to:

  • Have had previous experience in retail

  • Show interest and knowledge of products across categories

  • Deliver our exceptional approach to customer service and operational excellence consistently

  • Maintain and present the store

  • Work in a friendly, collaborative manner & communicate effectively

  • Have the confidence and willingness to sell products that require specialist knowledge

  • Manage your day-to-day independently to Earl of East standards

  • Have strong written & verbal communication skills

  • Be hands-on, practical problem solving

  • Have high attention to detail

  • Have the ability to work on weekends, evenings and holidays as needed

Remuneration: salary negotiable and 28 days paid annual leave inclusive of bank holidays

Benefits: opt in pension scheme, payday candle, employee discount, monthly cultural partnerships and community engagement

To apply please fill out the form here