We do not have a public store phone number, but you can reach us at support@earlofeast.com or through our online chat. Customer Care is available Mon-Fri 9am - 5pm. We aim to respond to all enquiries within 24–48 hours.

Yes. You can buy store gift vouchers and workshop vouchers online and in store. All gift vouchers are valid for one year from the date of purchase and cannot be extended.

Creating an Earl of East account makes it easier to shop with us online. You can view your order history, save your details for faster checkout and access customer-only offers when available.

You can also join Ritual Rewards, our rewards programme, to earn points when you shop and redeem them on Earl of East products.

Ritual Rewards is the Earl of East rewards programme. Members can earn points when they shop and redeem them on Earl of East products, including candles, incense, home fragrance and bathing products.

Create an account or log in to start earning rewards.

Sign up to the Earl of East newsletter and you’ll receive 10% off your first order. Your discount code will be emailed to you and can be applied at checkout.

Please note this discount is not valid on experiences, workshops or vouchers.

We aim to keep products in stock wherever possible, but some items may sell out while we wait for restocks or new deliveries. Sign up to our newsletter or check the product page for updates on returning products and new arrivals.

We are committed to making considered products and continually improving the way we work. Our products are made by our team in London wherever possible, and we aim to reduce waste through responsible production, recyclable materials, refill systems and reusing or repurposing packaging in our studio.

You can read more about our approach on our sustainability page.

Thanks for your interest — we’d love to hear from you. For wholesale enquiries, please contact wholesale@earlofeast.com with details about your store, location and the products you are interested in.

Please check your tracking details first. UK orders are sent with DPD, while EU and international orders are sent with DHL.

If your order is delayed, marked as delivered but has not arrived, or there appears to be an issue with the tracking, contact support@earlofeast.com with your order number and tracking information.

Yes. We offer worldwide shipping.

UK orders are sent with DPD, while EU and international orders are sent with DHL. EU standard delivery is available at a flat rate of £45, and international shipping outside the UK and EU is charged by region, with current rates shown at checkout.

Delivery usually takes 3–7 working days, depending on your location. Where available, duties and taxes will be shown at checkout before you place your order.

Yes. Add your gift message in the order note section at checkout, or email support@earlofeast.com with your order number and message as soon as possible after placing your order.

Fragile items are carefully packed before dispatch. Orders are processed and shipped from our Leyton HQ.

After placing your order, you may be able to update your delivery address using the Edit Order link in your order confirmation email.

Please make any changes as soon as possible. Once your order has been processed or dispatched, we may not be able to update the delivery address.

If you are unable to edit your order, please email support@earlofeast.com with your order number and the correct delivery address, and our team will do their best to help.

Please contact support@earlofeast.com with your order number so we can look into this for you.

If your parcel is returned to us and needs to be sent out again, an additional shipping charge may apply. If this is the case, we will contact you by email before arranging re-delivery.

Yes. Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.

UK orders are sent with DPD. EU and international orders are sent with DHL.

Yes, you can drop off eligible online returns at any Earl of East store.

Please contact support@earlofeast.com before visiting, including your order number and the item you would like to return. Store teams can accept your return, but all online returns are inspected and processed by our online team. Refunds cannot be issued in store.

Items must be returned unused, in their original packaging and with proof of purchase, unless they are faulty. This does not affect your statutory rights.

For hygiene, safety, made-to-order or event-booking reasons, some items are not eligible for return, exchange or cancellation unless faulty.

This includes opened or unsealed skincare, beauty and perfume products; intimate goods including earrings; food and deli items; magazines; gift cards; custom or made-to-order items; furniture and larger items; pre-order items; and workshops or dated experiences.

This does not affect your statutory rights. If an item is faulty, damaged, not as described or you believe there is an issue with your order, please contact support@earlofeast.com with your order number.

The cost of returning an item is the customer’s responsibility, unless the item is faulty or was sent by us in error.

We recommend using a tracked or registered service and keeping proof of postage. Earl of East cannot accept responsibility for goods lost or damaged in transit.