Christmas Returns & Exchange Policy
We request that items should be returned to us, unused and within the original packaging within 14 days of purchase and we will offer you an exchange, credit or a full refund.
Any orders placed on or after 1st December 2022 have until 11th January 2023 to be exchanged. Proof of purchase is required.
Plant A Tree
We have joined the Ecologi community to help reduce our carbon footprint. Every purchase through our website will contribute our online forest as Ecologi plants a real tree on our behalf.
Hygiene & Safety
Please note our team are taking all necessary precautions to ensure your orders are packed and delivered within the safest possible manner during COVID-19. Items and surfaces are sterilised frequently and our team have been provided with gloves and trained in the necessary hygiene protocol for this situation. Please contact us if you should have any further questions on our COVID-19 prevention policy.
Our UK deliveries are sent using the DPD delivery service & we use DHL for all EU & International orders. Please note: orders placed after 1pm GMT will be processed the next working day. If you have an issue or delay with your delivery, please contact firstname.lastname@example.org
If your parcel is required to be re-delivered to you more than once, there may be additional shipping costs for the re-delivery. We will contact you via email to arrange before hand.
*Orders over £40 (Standard 3-5 days working days) - Free Shipping
DPD Standard Delivery (3-5 days working days) - £5.50
DPD Express Shipping (1-2 working days) - £10.00 (Order by 1pm)
DPD Saturday Shipping - £10.00 (Order by 1pm on a Friday)
DHL Standard Delivery 10kg+ (2-4 working days) - £35
America, Australia - £35
China, Japan - £33
Rest of World ( 3-7 working days) - £35
Express Shipping - Email for Quote
Where longer lead times occur we will contact you
Furniture & Custom Ordered
UK - DPD (see product for delivery times) - £12
EU & INT - please contact email@example.com for a shipping quote
Larger furniture - Shipping rates vary for UK & Int Delivery
*excludes pre-ordered items & furniture
**Shipping rates may vary due to reduced EU/International Delivery options available in Covid-19.
Please contact firstname.lastname@example.org if you require more detailed shipping information or have specific shipping requirements.